General questions

Where can I find the documentation for the Ingenico Connect module?
The documentation is available on the Magento Marketplace. Ingenico Connect module Magento 1 Ingenico Connect module Magento 2 Use the link "Docum...
Thu, 21 Jun, 2018 at 11:04 AM
Where can the latest version of the Ingenico Connect module be found?
The latest version of the Ingenico Connect module for Magento can be found here: Ingenico Connect module Magento 1 Ingenico Connect module Magento 2
Thu, 21 Jun, 2018 at 11:09 AM
Why are no payment products shown in the checkout?
Problem No Ingenico payment products are visible in the checkout. Solution Please follow the instructions from this FAQ article.
Thu, 4 Oct, 2018 at 2:29 PM
Can the display of Payment Products be configured in Magento?
No, the Payment Products cannot be configured in Magento. The checkout will show the Payment Products which have been enabled at Ingenico. Additional fi...
Thu, 21 Jun, 2018 at 11:11 AM
How do I configure the field "Soft descriptor"?
Via this field, additional information can be entered which will then show up on the buyer's credit card statement / bank statement. Please contact...
Wed, 6 Jun, 2018 at 9:12 AM
Why is an incorrect IP address sent to Ingenico?
Please see the information in this FAQ article. It applies to Ingenico Connect as well.
Fri, 12 Oct, 2018 at 2:53 PM
Why are the buttons "Accept / Deny Payment" missing when the status is "Suspected Fraud"?
Problem The status of an order is "Suspected Fraud". However, the buttons "Accept / Deny Payment" are not displayed, Solutions M...
Wed, 7 Nov, 2018 at 10:21 AM