General questions

General questions about the Ingenico module for Magento

Where can I find the documentation for the Ingenico (Ogone) module?
The documentation can be viewed here: Ingenico (Ogone) module documentation (English) Ingenico (Ogone) module documentation (German)
Thu, 21 Jun, 2018 at 11:00 AM
Where can the latest version of the Ingenico (Ogone) module be found?
The latest version of the Ingenico module for Magento can be found here: Ingenico (Ogone) module Magento 1 Ingenico (Ogone) module Magento 2
Thu, 12 Apr, 2018 at 9:20 AM
Why is the payment status in Magento not updated?
Problem The payment status in Magento is not updated. Solution A detailled description to resolve this issue can be found in this FAQ article.
Thu, 10 Nov, 2016 at 11:52 AM
Why is the Hosted Tokenization (Flex Checkout) IFrame not shown?
Problem When the Hosted Tokenization IFrame (Flex Checkout) should be displayed in the checkout, nothing happens. No error message is shown to the user...
Mon, 14 Aug, 2017 at 2:07 PM
Why are the payment-statuses different in Magento and the Ingenico backoffice?
Cause of problem The transaction feedback from Ingenico did not reach the shop or wasn't processed correctly. Without the transaction feedback, th...
Thu, 21 Jun, 2018 at 11:26 AM
How can collisions with existing order numbers be avoided?
If a shop has been switched from testing to production-mode and the Ingenico account was not changed, the order numbers might collide with those already sa...
Thu, 19 Apr, 2018 at 9:25 AM
Why are the order confirmation emails not sent?
Problem When using an Ingenico payment method, the order confirmation emails from Magento are not sent. On the order page in the admin panel, it says &q...
Thu, 21 Jun, 2018 at 11:22 AM
Why doesn't the checkout proceed after clicking "Continue" in the payment step?
Symptoms After clicking "Continue" in the payment-step, only the message "Please wait" or "Loading the next...
Thu, 10 Nov, 2016 at 12:06 PM
Why does the credit card IFrame not change when configuring the payment template?
The configuration in "Sales -> Payment Services -> Payment Template" is not related to the Hosted Tokenization IFrame fo...
Tue, 27 Sep, 2016 at 11:03 AM
Why is a confirmation email sent to the buyer if the button "Refresh payment status" is clicked?
This only happens if the payment status is "0 - invalid or incomplete". This could change to a successful status later, therefore the confirmation...
Mon, 22 Jun, 2015 at 1:45 PM