General questions

General questions about the Ingenico module for Magento

Where can I find the documentation for the Ingenico Ogone module?
The documentation is available on Magento Marketplace. You can find links to Magento Marketplace here (Magento 1 or 2). Look in the box "Tech Speci...
Tue, 11 Dec, 2018 at 2:51 PM
Where can the latest version of the Ingenico Ogone module be found?
The latest version of the Ingenico module for Magento can be found here: Ingenico Ogone module Magento 1 Ingenico Ogone module Magento 2
Tue, 11 Dec, 2018 at 2:51 PM
Why is the payment status in Magento not updated?
Problem The payment status in Magento is not updated. Solution For a detailed checklist to resolve this issue, see this FAQ article.
Tue, 11 Dec, 2018 at 3:13 PM
Why are the payment-statuses different in Magento and the Ingenico backoffice?
Cause of problem The transaction feedback from Ingenico did not reach the shop or wasn't processed correctly. Without the transaction feedback, th...
Thu, 21 Jun, 2018 at 11:26 AM
How can collisions with existing order numbers be avoided?
If a shop has been switched from testing to production-mode and the Ingenico account was not changed, the order numbers might collide with those already sa...
Thu, 19 Apr, 2018 at 9:25 AM
Why are the order confirmation emails not sent?
Problem When using an Ingenico payment method, the order confirmation emails from Magento are not sent. On the order page in the admin panel, it says &...
Tue, 11 Dec, 2018 at 3:05 PM
Why doesn't the checkout proceed after clicking "Continue" in the payment step?
Symptoms After clicking "Continue" in the payment-step, only the message "Please wait" or "Loading the next...
Thu, 10 Nov, 2016 at 12:06 PM
Why does the credit card IFrame not change when configuring the payment template?
The configuration in "Sales -> Payment Services -> Payment Template" is not related to the Hosted Tokenization IFrame fo...
Tue, 27 Sep, 2016 at 11:03 AM
Why is a confirmation email sent to the buyer if the button "Refresh payment status" is clicked?
This only happens if the payment status is "0 - invalid or incomplete". This could change to a successful status later, therefore the confirmation...
Mon, 22 Jun, 2015 at 1:45 PM
Why is the button for refunds (online) not displayed?
Problem When making a refund, only the button "Refund offline" is visible. The "Refund online" button (which should be used) is not...
Wed, 18 Oct, 2017 at 9:26 AM