General questions

General questions about the Ingenico module for Magento

Where can the latest version of the Ingenico module be found?
The latest version of the Ingenico module for Magento 1.x can be found here:
Fri, 12 Aug, 2016 at 2:23 PM
Why is the payment status in Magento not updated?
Problem The payment status in Magento is not updated. Solution A detailled description to resolve this issue can be found in this FAQ article.
Thu, 10 Nov, 2016 at 11:52 AM
Why are the payment-statuses different in Magento and the Ingenico backoffice?
This means that the transaction feedback from Ingenico did not reach the shop or wasn't processed correctly. Checklist for Ingenico backoffice SHA-IN...
Wed, 10 May, 2017 at 2:27 PM
Why is the buyer sent back to the shopping cart and no transaction happens after clicking "Buy now"?
Symptoms: With inline-payments, the buyer is redirected back to the shopping cart after clicking "Buy now". No transaction is triggered a...
Tue, 30 Jun, 2015 at 10:39 AM
Why are the order confirmation emails not sent?
Problem When using an Ingenico payment method, the order confirmation emails from Magento are not sent. On the order page in the admin pan...
Fri, 2 Dec, 2016 at 11:31 AM
Why doesn't the checkout proceed after clicking "Continue" in the payment step?
Symptoms After clicking "Continue" in the payment-step, only the message "Please wait" or "Loading the next...
Thu, 10 Nov, 2016 at 12:06 PM
Why does the credit card IFrame not change when configuring the payment template?
The configuration in "Sales -> Payment Services -> Payment Template" is not related to the Hosted Tokenization IFrame fo...
Tue, 27 Sep, 2016 at 11:03 AM
Why is the customer redirected to the external payment page even though inline payments are configured?
Symptom: Inline payments are configured in the credit card configuration. However, the customer is still redirected from the checkout to the external ...
Mon, 22 Jun, 2015 at 1:45 PM
Why is a confirmation email sent to the buyer if the button "Refresh payment status" is clicked?
This only happens if the payment status is "0 - invalid or incomplete". This could change to a successful status later, therefore the confirmation...
Mon, 22 Jun, 2015 at 1:45 PM
Why must the creditcard type be selected twice (in checkout and on Ingenico's payment page)?
Problem: When going through the checkout, the customer has to enter the credit card details twice: once in the Magento checkout and then again on th...
Wed, 26 Oct, 2016 at 1:26 PM