General questions

General questions about the Ingenico module for Magento

Why must the creditcard type be selected twice (in checkout and on Ingenico's payment page)?
Problem: When going through the checkout, the customer has to enter the credit card details twice: once in the Magento checkout and then again on th...
Wed, 26 Oct, 2016 at 1:26 PM
Why is no order created in Magento even though the buyer gets charged?
Problem: After finishing the checkout process, the message "Payment failed" appears, but the buyer still gets charged. No new order is save...
Fri, 20 Nov, 2015 at 2:33 PM
Why are the credit card fields not pre-filled (Alias usage)?
Problem The buyer went through the checkout process and selected "Save my payment details". So far, everything looked good. However, on a lat...
Tue, 17 Oct, 2017 at 10:42 AM
Why does the Alias status in Magento stay in "pending"?
Problem When a buyer selected "Save my payment details" in the checkout, the Alias is shown in Magento, but stays in "pending"...
Tue, 17 Oct, 2017 at 10:38 AM
After making a payment, the order confirmation-page is not displayed. Instead, the shop is shown without contents or styles. Why?
Symptoms: After making a payment in the frontend, the order confirmation-page does not show up. Instead, the shop is shown, but without contents or ...
Wed, 22 Jul, 2015 at 9:59 AM
Why does the checkout process go back to the shopping cart after clicking "Continue" in the payment step?
Symptoms After entering the payment details in the checkout and clicking "Continue", the shopping cart is shown again. In Firebug, a 503...
Tue, 28 Feb, 2017 at 11:36 AM
Why do payments in Internet Explorer fail?
Symptoms: In Internet Explorer, inline payments (Flex Checkout) fail. However, payments on the external (redirect) payment-page are working fine. After...
Mon, 14 Aug, 2017 at 2:01 PM
Why is the shop's base currency transferred instead of the curreny the customer has selected in the checkout?
By default, the shop's base currency is transferred to the payment provider. To change this, the currencies need to be set individually fo...
Thu, 21 Jul, 2016 at 9:09 AM
Why is an incorrect IP address sent to Ingenico?
Problem The real IP address of the customer is not sent to Ingenico. Instead, an internal IP address from the shop server environment is sent (e.g. 127.0.0...
Fri, 12 Oct, 2018 at 2:02 PM
How can I add additional bank names for iDeal?
To add additional bank names to the dropdown menu for iDeal, you can put them into the config.xml of the module. Example for adding "Bunq" for...
Thu, 21 Jun, 2018 at 11:16 AM