Error messages

Causes and solutions for error messages in the Ingenico module for Magento

What is the cause for the error "Payment failed" in the checkout?
Problem The error message "Payment failed" appears in the checkout. Solutions First, check all settings in the Ingenico backoffice and in th...
Wed, 2 Aug, 2017 at 2:32 PM
Why does an error occur when using Hosted Tokenization (Flex Checkout)?
Problem When using the Hosted Tokenization IFrame (Flex Checkout), these errors occur: Alias [object Object] not Found Your payment data coul...
Tue, 6 Jun, 2017 at 12:39 PM
Why are orders marked as "Suspected fraud"?
Problem The order status in Magento goes to "Suspected fraud". Possible causes #1 The amount stored in Magento does not exactly m...
Wed, 13 Sep, 2017 at 1:22 PM
What do the messages "NCERROR ... 50001111" or "unknown order/1/s" mean?
Symptoms: The log shows the message "NCERROR" ... "50001111" In the payment provider backoffice, the error "unknown order/1/s/...
Fri, 13 Jan, 2017 at 12:02 PM
What does the error message "PHP Fatal error: Can't inherit abstract function ..." mean?
Problem: When saving an order with inline credit card payment, this error occurs: PHP Fatal error: Can't inherit abstract function Netre...
Mon, 22 Jun, 2015 at 1:57 PM
Why does the message "Access denied" appear when clicking "Refresh payment status"?
Note: This problem has been resolved since module versions 15.06.08. If you cannot update the module, the following files must be edited to resol...
Mon, 22 Jun, 2015 at 1:10 PM
What does "Unable to set payment method" mean?
This message does not come from the Ingenico module, but from Magento itself. First check the exception.log for more details. I...
Wed, 7 Dec, 2016 at 10:42 AM
What does the error "The data you have provided can not be processed ..." mean?
Problem When the buyer tries to make a payment, the error "The data you have provided can not be processed by Ingenico Payment Services" occur...
Mon, 14 Aug, 2017 at 2:29 PM
What does the error-message 'Mage registry key "_singleton/ops/observer" already exists' mean?
Problem After installing the module, the error 'Mage registry key "_singleton/ops/observer" already exists' shows up. This messag...
Mon, 22 Jun, 2015 at 2:00 PM
Why does the message "The data you entered is not correct. Please retry" show up when manually updating the Ingenico-status?
Problem: When updating the status in Magento using the button "Refresh Ingenico payment status", the error "The data you entered is n...
Wed, 26 Oct, 2016 at 1:32 PM