General questions

General questions about the Ingenico module for Magento

Where can I find the documentation for the Ingenico Ogone module?
The documentation is available on Magento Marketplace. You can find links to Magento Marketplace here (Magento 1 or 2). Look in the box "Tech Speci...
Fri, 16 Aug, 2019 at 8:43 AM
Where can the latest version of the Ingenico Ogone module be found?
The Ingenico Ogone module for Magento can be found on Magento Marketplace: Ingenico Ogone module Magento 1 Ingenico Ogone module Magento 2 Alternati...
Mon, 2 Sep, 2019 at 9:37 AM
Is the Ogone module compatible with 3D Secure v2 / PSD2?
The following Ogone module versions are compatible with 3D Secure v2 / PSD2: For Magento 1: Ogone module version 17.4.0 or higher For Magento 2: Ogone mo...
Mon, 2 Sep, 2019 at 9:28 AM
Why is the payment status in Magento not updated?
Problem The payment status in Magento is not updated. Solution For a detailed checklist to resolve this issue, see this FAQ article.
Tue, 11 Dec, 2018 at 3:13 PM
Why are the payment-statuses different in Magento and the Ingenico backoffice?
Cause of problem The transaction feedback from Ingenico did not reach the shop or wasn't processed correctly. Without the transaction feedback, th...
Thu, 21 Jun, 2018 at 11:26 AM
Why are the order confirmation emails not sent?
Problem When using an Ingenico payment method, the order confirmation emails from Magento are not sent. On the order page in the admin panel, it says &...
Mon, 18 Mar, 2019 at 10:45 AM
Why does the credit card IFrame not change when configuring the payment template?
The configuration in "Sales -> Payment Services -> Payment Template" is not related to the credit card IFrame (Flex Checkout). Th...
Tue, 19 Mar, 2019 at 11:57 AM
Why is the button for refunds (online) not displayed?
Problem When making a refund, only the button "Refund offline" is visible. The "Refund online" button (which should be used) is not...
Wed, 18 Oct, 2017 at 9:26 AM
Why is the shipping / billing address option not displayed when using Open Invoice?
Problem When selecting Open Invoice in the payment step, the checkbox "Billing and shipping address are the same" is not displayed. Cause This...
Wed, 24 Jul, 2019 at 2:24 PM
Why does the Alias status in Magento stay in "pending"?
This problem affects versions up to 16.12.14. It has been fixed in later versions. Problem When a buyer selected "Save my payment details"...
Tue, 12 Mar, 2019 at 2:04 PM